Return & Refund Policy

At Tailivo, we’re here to make pet grooming easier, cleaner, and more enjoyable for you and your furry friend. We stand behind the effectiveness of our products and recommend giving them at least 14 days of consistent use to see results. If you’re not satisfied after that period — and it’s still within our 60-day money-back guarantee — we’re here to help.

If you need assistance, contact us anytime at support@tailivo.com.

Order Changes & Cancellations

Changed your mind? No problem — as long as it’s within 24 hours of placing your order. After that, your order may already be processing and we won’t be able to make changes or cancel it.
If your cancellation request is approved, refunds will be processed within 7 business days.

60-Day Money-Back Guarantee

We’re confident you and your pet will love Tailivo — but if not, we’ve got your back.
Try our product for at least 14 days, and if you’re still not happy, you can request a return within 60 days of your purchase.
Please note: shipping fees (if any) are non-refundable.

To start a return, reach out to us by:

  • Filling out the form on our Contact Us page

  • Or emailing us directly at support@tailivo.com
    Include your Order Number or the Name and Email used at checkout to speed things up.

Damaged Items

We carefully package every order, but if your item arrives defective or broken, let us know within 72 hours of delivery.

To report a damaged product:

  1. Email us at support@tailivo.com

  2. Include a clear photo of the damage

We'll review it and let you know if you're eligible for a free replacement.
Please note: we don’t cover damage from normal use, wear and tear, or misuse.

Shipping & Delivery Policy

Once your order ships, it’s in the hands of the courier. Tailivo is not responsible for delays, customs issues, or lost/stolen packages during delivery.
If you’re having delivery issues, we recommend contacting the courier directly first.

 Incorrect Shipping Address

Please double-check your address at checkout.
If you spot an error, you must let us know within 24 hours of placing the order.
If the wrong address leads to a lost or undelivered package and we weren’t notified in time, we cannot offer a refund or resend.

 Policy Updates

Tailivo reserves the right to update this Return & Refund Policy at any time. By purchasing from us, you agree to the most current version of this policy.